Proactive Managed IT Support

Proactive Managed IT Support

We deliver proactive computer maintenance through flat-rate Managed IT Support Services

Designed to reduce your costs, increase your productivity and mitigate your business risks, we partner with you as your Virtual  IT Department, allowing you to focus on running your business, not your technology

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors.  We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks.  Completing this process allows us to design a managed services technology plan that aligns with your long-term business goals.

We become an extension of your business, and true partner. Because our service plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship. This fuels our commitment to continuously identify and deliver solutions that improve your efficiency and reduce downtime – as a true partner should.  Our Service Level Agreements (SLA) cover specific services at a specific price and include:

  • Support for users, workstations and servers, including Remote Control
  • Patch Management
  • 24 x 7 x 365 Remote Monitoring, Management and Notification
  • Backup and Disaster Recovery Monitoring
  • Automated Performance improvement routines
  • Event, Application, System and Security Log Monitoring
  • Virus, Spam, Spyware Management
  • Network Security
  • Asset Management
  • Disk Space, Partition and Usage Management
  • Application Change Management
  • Desktop Policy Enforcement
  • Hardware Change Management
  • Third Party Application Support Coordination
  • Bandwidth Usage and Reporting
  • Management Reporting
  • Help Desk/Service Desk Support Ticketing
  • IT Manual Maintenance
  • Technology evaluation and planning

Ask about our flat-rate Proactive Managed IT Support Services in Melbourne today!

Click here to download and install our IT Systems Management and Remote Monitoring Agent software

Contact Us: Phone: 03 9999 5939