Award Winning IT Support systems for Small Business, Accounting Firms and Not-For-Profit organisations
Selecting IT Systems that are right for your business
As is the case for our small business, accounting firm or not-for-profit (NFP) clients, the IT Systems we choose, need to reduce our costs, increase our productivity, mitigate business risks and assist us to provide superior customer service to our clients.
At , we practice what we preach when it comes to selecting IT Support Systems, including strategic research, investment and ongoing development of breed-of-breed technology that provides automation throughout the entire delivery of Proactive IT Support services we provide.
Although the IT Support industry is spoilt for choice of IT Systems Management solutions and tools, careful cost-benefit evaluation and ongoing improvements are required to maximise investment benefits. Some computer support tools are designed for specific tasks, whilst other solutions are feature rich and include components such as 24x7x365 Remote Monitoring & Management, Remote Control, Patch Management, Network Discovery & Performance, IT Automation, Backup and Disaster Recovery, Security, Professional Services Automation, Project Management and Customer Relationship Management.
After strategic research and testing of available solutions, we chose a unique IT Systems Management framework and online Client Support Portal that are both powered by leading global provider Kaseya and driven by Best Practice.
- Kaseya Virtual System Administrator (VSA): Remote Monitoring & Management (RMM)
- Kaseya Business Management Solution (BMS): Professional Services Automation (PSA) and Client Support Portal
Both IT Support systems are cloud based Software as a Service (SaaS) solutions. They provide the flexibility needed to customise Proactive IT Support configurations for our small business, accounting firm or not-for-profit clients. We continue to invest in ongoing development and improvements and their ability to help us prevent problems before our client’s notice them.
Kaseya’s solutions may not be the cheapest in the market, but as is the case with many IT Solutions, you get what you pay for.
Award Winning IT Support systems for Small Business, Accounting Firms and NFPs
Good to see Kaseya’s Virtual System Administrator (VSA) RMM solution has just won another industry award. See Kaseya’s recent blog post for more details.